If, for any reason, you are unhappy with your purchase and you wish to return the item/s, you must inform me by email to firstname.lastname@example.org within 14 days of receipt of your purchase. Item/s must then be returned within 14 days of receipt for a full refund or exchange, excluding any postage charges. The item/s must also be returned as received, in perfect condition and in the original packaging. Please return your purchase fully insured through the Royal Mail Special Delivery service as I cannot accept any responsibility for any returned items that are lost or stolen. Upon receipt of the goods in accordance with the above, I will issue a full refund of the amount paid(excluding shipping), or an exchange credit as required. I can only credit a refund to the original purchaser’s card.
If an item arrives damaged, please inform me by email to the above address within 3 days of receipt for an exchange or full refund.