If, for any reason, you are unhappy with your purchase and you wish to return the item/s, you must inform me by email to email@example.com within 14 days of receipt of your purchase. Item/s must then be returned within 14 days of receipt for a full refund or exchange, excluding any postage charges. The item/s must also be returned as received, in perfect condition and in the original packaging. Please return your purchase fully insured through the Royal Mail Special Delivery service (1st Class Tracked for greetings cards) as I cannot accept any responsibility for any returned items that are lost or stolen. Upon receipt of the goods in accordance with the above, I will issue a full refund of the amount paid(excluding any shipping), or an exchange credit as required. I can only credit a refund to the original purchaser’s card.
If an item arrives damaged, please inform me by email to the above address within 3 days of receipt for an exchange or full refund.